{"id":8871,"date":"2021-12-06T19:13:15","date_gmt":"2021-12-06T19:13:15","guid":{"rendered":"https:\/\/apartamentosloira.com\/preguntas-frecuentes\/"},"modified":"2026-10-18T11:30:24","modified_gmt":"2026-10-18T11:30:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/apartamentosloira.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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Frequently asked questions<\/span><\/h1>\n

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General questions<\/h2><\/header>[vc_row_inner equal_height=”yes” gap=”30″ css=”.vc_custom_1727078572376{padding-bottom: 100px !important;}”][vc_column_inner css=”.vc_custom_1541160549301{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6″][vc_toggle title=”Who are we?” css_animation=”none”]<\/p>\n

Apartamentos Loira provides fully furnished and equipped accommodation for corporate clients, Spanish and international students, and families looking for medium-term stays in Zaragoza.<\/p>\n

LOIRA manages more than 130 apartments, with accommodation in Zaragoza and Madrid. We offer personal support, cleaning and catering services to help guests feel at home.<\/p>\n

Our apartments are fully equipped and thoughtfully decorated. We also offer a holiday apartment in Benasque with capacity for nine guests.<\/p>\n

[\/vc_toggle][vc_toggle title=”How long are stays, and how are they priced?”]<\/p>\n

Our rentals are usually medium term, from 15 days to one year. Shorter stays may be available, and some guests stay for several years.<\/p>\n

Prices generally fall between long-term unfurnished rentals and short-term holiday apartments.<\/p>\n

[\/vc_toggle][vc_toggle title=”Are utilities included in the rent?”]<\/p>\n

Most rentals include monthly utilities up to an allowance based on normal consumption for the apartment. Any excess is charged on the following month\u2019s bill.<\/p>\n

For rentals longer than six months, we offer the option of having utility payments debited directly to the tenant.<\/p>\n

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Office visits are by appointment.<\/p>\n

Email: info@apartamentosloira.com<\/a>
Telephone: +34 617 077 880<\/a>
Monday to Friday, 7:30 am\u20134:30 pm.<\/p>\n

Visit our contact page<\/a> to get in touch.<\/p>\n

[\/vc_toggle][vc_toggle title=”Would you like LOIRA to manage your apartment?”]<\/p>\n

If you own a well-appointed apartment and would like to make the most of your property, contact us to discuss our comprehensive management service.<\/p>\n

Find out more on our property owners page<\/a>.<\/p>\n

[\/vc_toggle][vc_toggle title=”Where do we operate?”]<\/p>\n

We offer medium- and long-term stays in fully equipped apartments in Zaragoza, with accommodation options in Madrid too.<\/p>\n

We also manage Casa Sanchines<\/a>, a holiday apartment in Benasque for a break close to nature.<\/p>\n

[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]

Frequently asked questions<\/h2><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”30″ css=”.vc_custom_1515751960340{padding-bottom: 100px !important;}”][vc_column_inner css=”.vc_custom_1541160549301{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6″][vc_toggle title=”How do I choose an apartment?” css_animation=”none”]<\/p>\n

There are two ways to request a booking:<\/p>\n

If you are unsure which apartment to choose, contact us with your dates, number of guests, bedrooms required and estimated budget. We will send you a selection of available apartments that meet your needs.<\/p>\n

If you already know which apartment and area you want, submit your booking request on our website with the details of your stay. Our team will review and manage your request.<\/p>\n

[\/vc_toggle][vc_toggle title=”How do I book?”]<\/p>\n

Once you have chosen an apartment and we have accepted your booking request, we will email you a form to complete your personal details so we can prepare the contract and formalise your booking.<\/p>\n

After you pay the security deposit, either by bank transfer or by card through our online payment platform, your booking will be confirmed.<\/p>\n

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The security deposit is paid when booking, by bank transfer with no fees or by card through an online payment link. Card fees depend on where the card was issued.<\/p>\n

Once the contract is signed and the deposit paid, we send the invoice for the first month, or the entire stay if it is shorter than two months. Payment is due before the first day of the rental.<\/p>\n

For rentals longer than two months, rent is paid monthly before the first day of each month.<\/p>\n

[\/vc_toggle][vc_toggle title=”Which taxes apply (VAT)?”]<\/p>\n

The applicable VAT depends on the rental arrangement, included services and use of the property. Ask our team to confirm the tax treatment and total price in your accommodation proposal.<\/p>\n

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